Frequently Asked Questions
Find answers to all your questions about our jewelry, orders, shipping, returns, and care instructions — everything you need for a smooth shopping experience.
General FAQs
What is Artisan Jewelry Designs?
Artisan Jewelry Designs is an online store offering handcrafted, unique jewelry pieces made with care, creativity, and quality materials.
Where are you based?
We’re based in the United States and proudly serve customers nationwide with reliable shipping and great customer care.
Are your jewelry pieces handmade?
Yes, each piece is handcrafted by skilled artisans, making every design unique and special.
Do you restock sold-out items?
Some designs are limited editions, but popular items may be restocked based on demand. Check back often or join our email list.
Do you offer gift packaging?
Yes, all orders come beautifully packaged, ready for gifting. You can also add a personal message during checkout.
Product & Material FAQs
What materials do you use?
We use high-quality metals, natural gemstones, and durable materials designed to last while maintaining beauty and shine.
Are your products hypoallergenic?
Yes, most of our jewelry is hypoallergenic and safe for sensitive skin. Material details are listed on each product page.
Will my jewelry tarnish?
With proper care, your jewelry will stay beautiful. We include care tips to help prevent tarnishing and damage.
Do you make custom jewelry?
Yes, we offer custom designs for special occasions. Contact us with your idea, and our artisans will bring it to life.
How should I clean my jewelry?
Use a soft cloth and mild soap with water. Avoid harsh chemicals and store your jewelry in a dry place.
Shipping & Delivery FAQs
Where do you ship?
We currently ship across the United States, with plans to expand internationally soon.
How long does shipping take?
Orders usually ship within 2–5 business days. Delivery times depend on your location and chosen shipping method.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking link by email so you can follow your package.
Do you offer free shipping?
Yes, we offer free standard shipping on U.S. orders over a set amount. Check our homepage for the current offer.
What if my order arrives damaged?
If your order arrives damaged, contact us within 7 days with photos, and we’ll replace or refund your item.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Custom pieces are non-refundable.
How do I start a return?
Simply contact our customer service team with your order number to start the easy return process.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned item.
Can I exchange an item?
Yes, exchanges are available for equal or lesser value items. Contact us for details before returning your order.
Are sale items refundable?
Sale or clearance items are final sale and can’t be returned or exchanged unless damaged upon arrival.
Customer Support FAQs
How can I contact customer service?
You can reach us through our contact form or email. We respond within 24 hours on business days.
Do you offer a warranty?
Yes, we provide a 6-month warranty for manufacturing defects. It doesn’t cover normal wear and tear.
Can I cancel my order?
You can cancel within 24 hours of placing your order. After shipping, cancellations aren’t possible.
Do you offer discounts?
Yes! Subscribe to our newsletter for exclusive deals, seasonal offers, and early access to new collections.
Do you have a loyalty or rewards program?
We’re launching one soon! You’ll earn points on every purchase and enjoy special member-only perks.